My Policies

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My client policies act as boundaries to help me build relationships with people who are respectful and reliable. It’s important for me to be on time, and get paid for my time just like any job. 

My policies are reasonable, and I always approach any issues with kindness and understanding. I also believe that respect is a two-way street. You’ll read below how I reciprocate my policies because your time is important too. 

Safety and Wellbeing

Please do not come in sick. I have an autoimmune disease, do not get paid sick days, and lose a good bit of income when I am not well enough to perform my job to my standards.

If you are visibly sick or have a high temperature, you will be asked to leave and to pay for 50% of the service before rescheduling. 

I know it sucks to pay half on a service you couldn’t receive because you had to cancel last minute, or asked to leave due to sickness. Enforcing this policy is hard and always gives me a lot of anxiety. This is why I cover 50% if I get sick and have to cancel last minute on you. Because I work so closely with people, I would never come to work sick and put them at risk.

If you have seasonal allergies, please consider taking medication before your appointment so I don’t think you are sick. I have extra masks to share too.

I am fragrance (perfume) sensitive. Most of the time I do okay with a mask and turning on the ventilation system, but it means a whole lot to me when my clients refrain from wearing perfume. 

A little note about tips and treats:

I stopped accepting tips in early 2024, because I design my own pricing.

Due to my Celiac disease, I cannot accept any food :(

Some of my clients started bringing me local fruits and vegetables as a “tip” and it’s turned into a really cute way of showing their love and support., or expression of chenchule’.

This is never an expectation, and I just appreciate you seeing the value in my work and choosing me to your hair!  

It’s super important that you follow my hair prep requirements. For me to give you the best haircut and recommendations possible, I need to evaluate your hair and scalp in it’s most clean, unaltered state. 

Please carefully review my Hair Prep Guide section of this website. 

If you do not follow these requirements, I will not perform the service in order to protect the integrity of my work. You will be asked to reschedule with a fee of 50% before rescheduling a new appointment. 

I rarely send mass emails unless I have a very important announcement. I do personally send a morning email to each client on their appointment day with reminders and up to date information as a courtesy, so please be sure to have the correct email on your account and do not disable emails from my booking site, Vagaro. 

Don’t be Late!

I carefully plan and coordinate my schedule to be on time for all my guests. When you show up late, I risk running behind. 

If you are 10 minutes late or more, you may be asked to reschedule with a fee of 50% before rescheduling a new appointment. 

I have this policy in place so I don’t stress out rushing through your service and every client afterwards, sometimes having to work through my lunch break. This policy also ensures my time is covered in the case that you reschedule due to lateness. 

If I am the one running late on you, I will compensate you for your time by deducting a minimum of $10 off your service. It is uncommon for me to run behind, and rare that I am 10 minutes late.

24 Hour Cancellations

I have automated email and text reminders about your upcoming appointment, which include a prompt to confirm, cancel or reschedule. 

If you have to cancel your appointment due to a sudden conflict in your schedule or illness, please be awesome and give me at least 24 hours notice to give me enough time to try and fill that spot. 

Cancellations made within 24 hours will be required to pay 50% of the missed service directly to the salon before scheduling a new appointment. 

Alternatively, if I cancel on you within 24 hours of your appointment, I will give you two options: 

  1. Accommodate you on my next day off, you pay in full but guaranteed to get seen within the same week.

  2. Book you on my next available working day that is open and cover 50% of your rescheduled service myself.

No Shows

I understand things happen, but if you simply don’t show up for your scheduled service with me, I will require a fee that covers 100% of the missed service before making any future appointments. 

No show twice, you will be blocked from my online booking system.